Hi Evan, I'm sorry you felt we didn't meet the mark with our customer service, it's certainly not our intention especially at this incredibly busy time of the year of our small team.
We use a tiny amount of Carrageenan to help form the capsule. It wrongly gets a bad press because of internet reports that are actually only relevant to poligeenan (a degraded version not used in food) or due to animal data incorrectly correlated to human use (with doses and conditions not relevant). We wouldn't use any ingredient without being completely satisfied with its safety.
