EUROPE
For orders below €85 delivery charges apply.
All orders are shipped from our UK warehouse and delivery is usually within 7-10 working days, subject to customs clearance. You may be required to pay additional customs charges in order to collect/receive your order. Customs policies and charges vary by country
VAT/TAX is included on all EU orders. We pay the TAX/VAT on all EU orders through the IOSS system. IOSS is only applicable to items that cost less than €150. All customs documentation is submitted electronically as well as attached to the parcel. Please contact us at [email protected] if you require copies.
Customs charges are separate from VAT/TAX and vary by country. You may be required to pay additional customs charges before your order is released. Due to ingredient regulations, some countries may apply additional customs duties; please check your country's import restrictions and policies. Please note that any such deliveries subject to customs, legal, regulatory and restrictions are at your risk. We have no control over any additional charges that may arise and we cannot predict their amount.
It is your responsibility to ensure that the item you are ordering is allowed by your local customs import control. If an order is returned to us we will happily refund your order.
SPAIN
IOSS in Spain has the following rules. – Going into Spain, special controls are requested for certain goods, whether they are IOSS or not. Some examples of contents that may require special treatment Pharmacy certificate
IOSS: Correos does not apply any customs fee to an IOSS item whenever it is normal customs clearance process, that is to say, if there is no special controls requested by Spanish customs. https://www.adtpostales.com/webauth/adtPostales/public/seguimientoEnvio
These fees are additional to the TAX/VAT already paid on the order through the IOSS system, and are the responsibility of the importer (customer).
CANADA
For orders below C$125 delivery charges apply.
All orders are shipped from our UK warehouse and delivery is usually within 7-14 working days, subject to customs clearance. You may be required to pay additional customs charges in order to collect/receive your order. Customs policies and charges vary by country.
Due to ingredient regulations and import thresholds, some countries may apply additional customs duties; please check your country's import restrictions and policies. Please note that any such deliveries subject to customs, legal, regulatory and restrictions are at your risk. We have no control over any additional charges that may arise and we cannot predict their amount. Please check your country’s import regulations.
It is your responsibility to ensure that the item you are ordering is allowed by your local customs import control. If an order is returned to us we will happily refund your order.
USA
For orders below U$100 delivery charges apply.
All orders are shipped from our UK warehouse and delivery is usually within 7-14 working days, subject to customs clearance. You may be required to pay additional customs charges in order to collect/receive your order. Customs policies and charges vary by country.
Due to ingredient regulations and import thresholds, some countries may apply additional customs duties; please check your country's import restrictions and policies. Please note that any such deliveries subject to customs, legal, regulatory and restrictions are at your risk. We have no control over any additional charges that may arise and we cannot predict their amount. Please check your country’s import regulations.
It is your responsibility to ensure that the item you are ordering is allowed by your local customs import control. If an order is returned to us we will happily refund your order.
AUSTRALIA
For orders below A$130 delivery charges apply.
All orders are shipped from our UK warehouse and delivery is usually within 7-14 working days, subject to customs clearance. You may be required to pay additional customs charges in order to collect/receive your order. Customs policies and charges vary by country.
Due to ingredient regulations and import thresholds, some countries may apply additional customs duties; please check your country's import restrictions and policies. Please note that any such deliveries subject to customs, legal, regulatory and restrictions are at your risk. We have no control over any additional charges that may arise and we cannot predict their amount. Please check your country’s import regulations.
It is your responsibility to ensure that the item you are ordering is allowed by your local customs import control. If an order is returned to us we will happily refund your order.
RESTOFTHE WORLD
For orders below £70 delivery charges apply.
All orders are shipped from our UK warehouse and delivery is usually within 7-14 working days, subject to customs clearance. You may be required to pay additional customs charges in order to collect/receive your order. Customs policies and charges vary by country.
Due to ingredient regulations and import thresholds, some countries may apply additional customs duties; please check your country's import restrictions and policies. Please note that any such deliveries subject to customs, legal, regulatory and restrictions are at your risk. We have no control over any additional charges that may arise and we cannot predict their amount. Please check your country’s import regulations.
It is your responsibility to ensure that the item you are ordering is allowed by your local customs import control. If an order is returned to us we will happily refund your order.
